Used 2025 Bmw X5 xDrive50e

The vehicle is a pre-owned 2023 BMW X5 PHEV xDrive50e SUV. It features a full-time driver and offers a complete multi-point inspection. The vehicle is a new 2023 model, and it is a used vehicle. It has been in the shop for a total of 8 weeks. The vehicle check engine light comes on followed by a warning to immediately pull over and call road side assistance. If you continue to drive it the shutdown process begins and eventually the vehicle shuts down and can't be restarted. They have replaced the Power control module, the battery ($2,600 battery BTW) and the generator. My X5 is not a hybrid, but I guess the generator is need to charge the second battery on-board. It has now been 8 weeks in the shop and we still do not have the vehicle back. I have attempted to work with BMW Customer Care Group to get the vehicle replaced, but they are unresponsive. I'm told my case has been escalated, but they never call me and I have to try and reach them. I never get past the initial rep and always end up leaving a v-mail with my case manager who never calls back. Highly disappointed with BMW, both the vehicle and their customer care group. Shocking really when you pay $80k for the "Ultimate Driving Machine". If only I could actually drive it.